mi is the short search term for the official Xiaomi website, which sells Xiaomi and REDMI phones, TVs, laptops, tablets, appliances, wearables, audio gear and accessories. Typing the address mi.com, with or without www, lands on the site’s United States storefront. This guide shows how to get from that first page to the store, the support material and the service options.
The site also has a Chinese-language global home page with its own support lines and return terms. The two versions differ, so the steps below say which one a detail comes from.
The table gives the quick reference first.
| Need | Where it is on the site |
|---|---|
| Browse products | The home page lists phones, TVs, laptops, tablets, monitors, wearables, earphones, speakers, routers, smart home items and accessories |
| Manuals and answers | The US page offers user guides and an FAQ search |
| Email support | [email protected], shown on the US page |
| Phone support | 950816 and 950818, shown on the Chinese page |
| Repairs and returns | The service center, linked from the Chinese page |
What mi gives you and when people need it
The mi site works as a store, a help desk and a company page in one place. People usually search the name when they want to buy a device, look up a manual, book a repair or find a way to contact Xiaomi.
The product range is wide. The home page lists phones, TVs, appliances, laptops, tablets, monitors, wearables, earphones, speakers, routers, smart home products, health, kids and lifestyle items, and accessories. A service center covers after-sales, returns, trade-in and an authenticity check. A separate area lists offline stores, including Xiaomi Home stores and authorised experience stores. An About Xiaomi area covers careers, technology, investor relations, ESG, social media and a charity foundation.
The site also has a global country selector. That matters because the US storefront and the Chinese page present different support details. Picking the right version first saves time later.
Keeping your mi details in order afterwards
Good records make every later support request faster. After a purchase or a service request, keep the confirmation message, the order details and the product name together in one folder or note.
When you contact support, state the exact model name. The site lists names such as REDMI Book Pro 16 2026 and Xiaomi Pad 9 Pro, and similar names differ by one word, so copying the full name avoids confusion. Add the order number if you have one, because the Chinese page’s service center includes an order lookup.
Keep the support addresses and numbers in your own notes too. For the US page, the email is [email protected]. For the Chinese page, the lines are 950816 and 950818, open 8:00-18:00 and charged at the caller’s phone rate. Having them saved means you do not have to search again when a problem comes up.
The Chinese page also shows return policy text: 7-day no-reason returns, 15-day free exchanges, free shipping over 69 yuan, and over 1100 after-sales network points. If you buy through that version, note the purchase date, since those windows are counted in days.
Using mi on a phone compared with a computer
The same site works on both a phone and a computer, and the choice mostly comes down to the task. A phone suits quick lookups, such as checking a model name or opening the FAQ search while the device is in your hand.
A computer suits comparison. Product lists with many models, such as the phones, TVs, laptops and tablets on the site, are easier to scan on a wide screen. A larger display also helps when you read a user guide next to the device it describes.
On a phone, the menu of categories usually folds into a button. Opening it shows the same product groups and the support links. On a computer, the full row of categories normally sits along the top of the page.
Phones have one advantage for support. If you need to call a listed number, the phone can dial it directly. Copy each number exactly as printed, and for the Chinese lines, remember the stated hours of 8:00-18:00.
When a step goes wrong on mi
Most problems come down to landing on the wrong version of the site. If the page is in Chinese when you expected English, or the other way round, use the global country selector to switch. The address forms mi.com, www.mi.com, mi.com/ and www.mi.com/ all lead to the US storefront, so the Chinese page is reached by another route, through the country selector or a link.
If a product you expected is missing, check the category it would sit under, or try the other regional version, since the Chinese page lists models and prices that differ from the US page. Prices there are stated in yuan, for example REDMI Note 17 Pro from 1599 yuan.
If an FAQ does not answer your question, move to a person. Send an email to [email protected] with your model name and a short description of the fault. For the Chinese version, call 950816 or 950818 within the stated hours.
A number shown for reporting illegal and harmful information, 171-5104-4404, is on the Chinese page. It is for that purpose, not for product support, so use the support lines for repairs and orders.
The main steps for using mi from search to support
- Open the site. Type the address into your browser. It lands on the United States storefront, and the www form leads to the same place.
- Choose your region. Use the global country selector if you want a different version. The Chinese page carries different models, prices and support lines.
- Find your product group. Pick from phones, TVs, laptops, tablets, wearables, audio, routers, smart home or accessories, then open the model you need.
- Look for guidance first. On the US page, open the user guides or use the FAQ search. A short search with the model name often brings up the right answer.
- Check store and service options. The service center lists repair booking, an after-sales application, service pricing, order lookup, trade-in and an authenticity check. The offline stores area covers Xiaomi Home stores and authorised experience stores.
- Contact support. Email [email protected] from the US page, or use 950816 or 950818 from the Chinese page. Give the model name, the order number and a plain description of the issue. When reaching the site from a message, go to it directly in your browser rather than through a link in that message, and treat the padlock as showing an encrypted connection.
- Keep the record. Save the reply, any case number and the dates, so a follow-up can start from where the first contact ended.
